"Free" Trial Offer?

Posted by Clyde Hutchins | Jul 22, 2016 | 0 Comments

One of the more common complaints is the "free" trial offer scheme. In this type of case, you see a supplement, weight loss product or beauty product online advertised with a "free" trial offer. You give your credit card or debit card information for the nominal shipping fee (usually $4.00 to $5.00). A few days or weeks later, you are shocked to find recurring monthly charges of $80.00 or more each month for repeat shipments of the product. You do not recall authorizing the recurring shipments and charges. When you return to the website you find that the recurring monthly payments were authorized in the small print on a back page or less noticeable section of the website. You call up to cancel any future transactions. You feel like you do not have the right to a refund because the payments were authorized in the small print. However, you might actually have a case.

The consumer protection act protects consumers from deceptive trade practices. A failure to provide "clear and conspicuous" disclosure about the material terms of a purchase, such as recurring charges, is a deceptive trade practice and violation of the consumer protection act. If you feel that you were tricked because the important terms to the purchase were hidden on a back page or in small print, then please feel free to contact Harmony Law. We may be able to help.

About the Author

Clyde Hutchins

Clyde Hutchins is the founder of Harmony Law. Mr. Hutchins started his career as a lawyer in Cheyenne, Wyoming. First gaining experience as a law clerk for the district court judges, Mr. Hutchins entered private practice with a Cheyenne firm focused on civil litigation, business law and some general practice law. Later, Mr. Hutchins went to Alaska, where he was the chief litigator for a firm that engaged in bond law, corporate law, securities law, and the broad reach of municipal law. Mr. Hutchins returned to Cheyenne to represent the State of Wyoming in the national tobacco arbitration. While in that position, he developed the consumer protection unit for the Wyoming Attorney General's Office. He led over 120 investigations and enforcement actions in Wyoming and worked on numerous joint cases with the Federal Trade Commission and other states, including Colorado. Mr. Hutchins relocated to Colorado in 2016 and founded Harmony Law. Mr. Hutchins has established Harmony Law in three principal areas of law. First, it is a general practice firm in the areas of business law, estate planning and family law. Secondly, it is a civil litigation firm, practicing law in state and federal courts throughout Wyoming and Colorado. Finally, it is one of the few firms in Wyoming or Colorado that focuses on consumer protection law.


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Consumer Issues

Harmony Law is one of the few law firms in Colorado and Wyoming that focuses on consumer law. If you have a consumer law issue, please feel free to call 970-488-1857 and speak with Mr. Hutchins.

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